Category Archives: Wireless Consulting

Experience Professional Wireless Consulting at CurtisMatthews.com

Welcome to your trusted source for wireless consulting services. I, Curtis Matthews, leverage over 35 years of industry experience to deliver solutions that enhance business communications. As an AT&T Solution Provider, I optimize wireless setups to meet specific business needs efficiently.

At CurtisMatthews.com, you can access comprehensive services including plan analysis, device upgrades, and advanced solutions like FirstNet for first responders. My expertise ensures businesses manage promotions and resolve billing issues smoothly.

Whether you aim to upgrade your wireless infrastructure or integrate the latest technologies, I am here to help. My services provide significant value, ensuring businesses understand their options and make decisions that enhance efficiency and reduce costs.

Choose Curtis Matthews for all your wireless consulting needs. You’ll find more than solutions here—you’ll build a strategic partnership that ensures long-term success in the fast-evolving wireless industry.

October 2025 — AT&T Business Insights and Updates

Wireless Consulting, ,

Over the past month I published several new posts on WirelessConsultant.net to help AT&T business customers navigate promotions, billing credits, warranty steps, and account changes. Here’s a quick digest of what’s new.

AT&T Business Installment Agreement — Real Email Example

See how real installment confirmations look—and what they don’t include about promotions or plan tiers.

https://wirelessconsultant.net/att-retail-installment-agreement-example/

AT&T Warranty Device Exchange for Business Customers — 2025 Update

How warranty claims now route through Asurion, what to expect during verification, and a quick prep checklist.

https://wirelessconsultant.net/att-warranty-device-exchange-2025/

What Is an AT&T LOA (CPNI Consent)? Quick Guide for Business Accounts

Why I need a simple “Yes / I agree” before reviewing your account for promo eligibility and savings.

https://wirelessconsultant.net/att-loa-cpni-consent-guide/

The Truth About Free Phone Promotions

A plain-English look at how “free” device deals really work for business accounts (trade-ins, bill credits, terms).

https://wirelessconsultant.net/free-phone-promotions-truth/

Transfer of Billing Responsibility — AT&T Business Wireless

Step-by-step guidance for moving numbers between businesses or departments without service disruption.

https://wirelessconsultant.net/transfer-billing-responsibility-att-business-wireless/

AT&T FleetComplete Rebrands to PowerFleet — Business Promotions

Same hardware and portal—new global name under PowerFleet (effective October 1, 2025).

https://wirelessconsultant.net/att-fleetcomplete-powerfleet-promotions/

AT&T Internet Air for Business (AIA-B) Premium & Standard Promo

Save up to $35/mo for 36 months when you pair AIA-B with eligible business wireless plans.

https://wirelessconsultant.net/att-aia-b-premium-standard-promo/

Need help verifying promos or upgrade credits before you order?
Contact me at CurtisM.com or visit WirelessConsultant.net.

— Curtis Matthews
AT&T Solution Provider • Wireless Consultant (Nationwide)

When Reviews Vanish: My Story of Losing 28 Five-Star Google Reviews

Curtis Matthews, Wireless Consulting, ,

When Reviews Vanish: My Story of Building Trust — Then Losing My Google Profile

As an independent AT&T Business Consultant, I’ve spent years helping companies save money and streamline their business wireless services. One of the most important parts of building that trust has been collecting real feedback from clients.

Over time, I earned 28 five-star Google reviews from satisfied business owners and managers. These weren’t purchased or gamed — just honest reviews from people I’ve helped personally.

Proof That These Reviews Existed

This screenshot—taken before my suspension—shows the live plugin on my site still displaying all 28 five-star reviews:

Screenshot of Curtis Matthews' 28 five‑star Google reviews plugin

My Full Story on Seolutions.com

I first shared the detailed breakdown of what happened in this post on Seolutions.com: “Google Business Profile was Suspended”. It covers:

  • How I started with only 5-star reviews and no policy violations.
  • Why Reddit users flagged my profile after I asked genuine questions on r/GoogleMyBusiness.
  • How I was suspended twice—even after the first appeal—and then blocked from appealing again.

Early Issues: Reviews Disappearing

Right after launching the profile, several clients’ reviews wouldn’t show. I worked with Google support for months before the missing reviews finally appeared. That’s when the total reached 28 five-star reviews from real clients in Tampa Bay.

I Posted on Reddit… Then My Profile Was Suspended

In early 2025, I joined the r/GoogleMyBusiness subreddit to ask respectful questions about review patterns and visibility. Within a week, my Google Business Profile was suspended without warning.

A Second Suspension and No Way to Appeal

My first appeal succeeded—but not for long. I later found out some subreddit users had flagged my profile on purpose. One user messaged to say they intended to get me suspended again. After the second suspension:

  • The Google appeals form failed to load.
  • I was locked out—no notice, no appeal, no path forward.

Shifting to LinkedIn for Reviews

I decided it was time to focus on platforms I control. If we’ve worked together and you’d like to help support what I do, please leave a recommendation on my LinkedIn profile:

Leave a Recommendation on LinkedIn

Final Thoughts

I never paid for reviews. I never cut corners. Every one of those 28 five-star reviews came from real business owners whose trust I earned through honest service.

This experience showed me how vulnerable small businesses are to systems they don’t control. So now, I’m building something stronger—on my own terms.

If you’re a business owner needing help with AT&T wireless solutions, or if you’ve experienced something similar and want to share, I’d love to connect.

Visit me at: WirelessConsultant.net